Winter · Cold relief
Cold Navigator Berlin
See someone out in the cold?
- Speak to the person politely and ask whether they want help.
- If the person does not respond or is in danger, call 112.
- If the person wants help, call one of the services below and give the location and condition of the person.
Emergency number for a helpless or unresponsive person. Always available.
Call cold relief
- Cold Aid phone line Today from 19:00030 34397140
Arranges free places in emergency shelters.
Daily 19:00 to 23:00 · Season: October 1 to April 30
Sources: berlin.de/kaeltehilfe(opens in new tab),GEBEWO pro(opens in new tab)
- Cold bus (Berliner Stadtmission) From November 1030 690333690
Drives to people in need and takes them to an emergency shelter if they wish. Operated by Berliner Stadtmission.
Daily 20:00 to 02:00 · Season: November 1 to March 31
Operation this season not yet confirmed (as of October 16, 2026).
Sources: berlin.de/kaeltehilfe(opens in new tab),Berliner Stadtmission(opens in new tab)
- Warmth bus (German Red Cross) From November 1030 6003001010
Drives to people in need and takes them to an emergency shelter if they wish. Operated by the German Red Cross.
Daily 18:00 to 24:00 · Season: November 1 to March 31
Sources: berlin.de/kaeltehilfe(opens in new tab),DRK Berlin(opens in new tab)
- KARUNA help hotline Next weekday from 09:000157 80597870
Hotline for homeless people, weekdays during the day.
Monday to Friday 09:00 to 16:00 · Year-round
Sources: Kältehilfe Berlin(opens in new tab),Pressemitteilung Bezirksamt Charlottenburg-Wilmersdorf
Find more help
No guarantee for accuracy. When in doubt, call 112.
In winter, people sleep outside. This page shows the phone numbers of Berlin's cold relief services and which one you can reach right now.
Warm places near you
We ask for your location and show the 5 nearest heated places with no obligation to buy anything. Your location stays in your browser.
Where the information comes from
These are not emergency shelters. In an emergency: Call 112
We only show what a source backs up. What we have not checked reads "not checked" and never "yes". Operators hold the house rules. There is no right to stay.
- OpenStreetMap ODbL 1.0 Location, name, address. The opening hours serve only as a fallback for the "open now" status when no research hours exist. If they say "PH off", we apply that to the research hours.
- Editors of navigator.berlin Winter opening, staying without buying and entry fee from our own research on operator websites. Each place shows its source and check date. We derive the "open now" status from the research opening hours when the note names a fixed weekly schedule. Otherwise we show no status.
- German Weather Service (DWD) Official cold warnings at the top of the page.